Answer: this is a known issue with WordPress and is caused by “client side browser cache” needing to be cleared. Even if you have already cleared your browser cache, the issue sometimes repeats. Not to worry, your eCap and private notifications are securely saved by the system. To access them, the solution to this is simple. 

  • First, Log into your XPR dashboard with your username and password as usual (here): 

After logging in, you can always find your past private posts between you and your XPR Advisor (along with other system generated notifications) by going to:

The above link will bring you to your personalized XPR Notifications page which include specific entries for each private posts exchanged between you and your XPR Advisor. 

We recommend that you bookmark the above links for your future reference. 


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